1. Do I need to have an account to order?
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
Quick checkout process
Easily view your order status and order history
Receive updates detailing our new releases and special promotions

2. How do I know that my order has been successfully submitted?
You will receive an email confirmation containing the Order Number and details of your purchase.

3. What are your payment options?
We accept four types of major credit cards (MasterCard, Visa, American Express, and Discover), as well as PayPal and Apple Pay.

4. How secure is my online order?
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

5. Is it safe to use my credit card on your website?
To ensure a safe payment procedure, our website uses a credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.

6. How do I make payments using PayPal?
PayPal is the easiest way to make payments online. Once you have finished adding items to your shopping cart and are ready to complete your transaction, you may click on the “PayPal” button. You will be redirected to the PayPal website. Be sure to fill in the correct details for fast & hassle-free payment processing.

7. Are there any exchange rates?
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

8. When can I expect to receive my shipment?
All orders are shipped from our warehouse within 2 business days of the order being placed. Shipment will arrive between 10-15 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

9. How can I track my order?
The tracking number will be provided to you in your Shipping Confirmation email. You can use this number to track your order at www.17track.net or on the order tracking page of our website.

10. Which countries do you ship to?
Currently, we do ship worldwide. But in case your country may not be supported by our logistics, we will inform you right away and make the necessary changes to your order. To know more about our destination listings, contact us at beautyiuu@outlook.com.

11. What are your shipping rates?
We have a fixed shipping rate of $4 USD to all destinations worldwide.

12. I would like to change the items ordered. What should I do?
Amending your order is allowed on or before 11:00 pm (PDT, -7 GMT) on the same day from the order being placed. You may contact us via beautyiuu@outlook.com to request for change.

13. How can I change my Shipping Address?
Changing of address is only allowed on or before 11:00 pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via beautyiuu@outlook.com to request such changes.

14. What is your return & exchange policy?
Please refer to our Return Policy relating to returns.
Our customer service is open 24/7. We will reply to your inquiry as soon as possible.

15. How to return your item?
You may contact us at our support channel inn-life@outlook.com for more information.

16. Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share rent, or sell your personal information without your consent, except as required by law.

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SHIPPING POLICY

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.

The time frame of order delivery is divided into two parts:

Processing time: 2 to 5 business days
Free Shipping on orders over US$25
Shipping time:

Default standard logistics: 12 to 18 business days
Express: 7 to 12 business days
Once your order has been processed, shipping times vary depending on where you're located, as outlined in the table below:

COUNTRY SHIPPING TIME
USA 12 - 17 business days
Canada 12 - 17 business days
Europe 9 - 16 business days （UK， Germany, France, Switzerland 7-15 business days）
Australia 12 - 15 business days
Worldwide 12- 20 business days

*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 7 business days. You may check the details in the below table. We're improving our delivery process to make your packages even safer, so there may be a 2-5 days delay in processing your orders.

Worldwide Shipping

Average 8-13 days shipping to North America. *Check the shipping policy for more information.

30 Days Money Back

If your product have issue or you don’t like it, we will do our best to understand the issue and refund you directly!

Security Payment

Secure SSL Payments with major credit Cards and Apple Pay.

Free Gift

When you receive the product and post a 5-star review on our website, you will receive a free gift on your next purchase!